Service
Expert service, always by your side
Quality assurance period
The instrument is guaranteed for one year, and the accessories are guaranteed for six months, with a replacement within one month and lifelong maintenance. Within one month, if there is a non-human factor quality issue with the instrument, it is unconditionally necessary to replace it with a new one; Within one year, the company will solve all non human factor instrument quality issues free of charge and waive any maintenance service fees.
24-hour after-sales response
After receiving feedback from users regarding quality issues, information, and technical service requirements, respond within 24 hours and complete the process within ten working days.
After sales training
According to user needs, free training will be provided, including infrared principles, instrument working principles, and maintenance. The training location will be determined by the buyer. If there are changes in user operators in the future, free training can also be provided for new technical personnel.